FREE SHIPPING through December 10, 2019! Code at Checkout - FREESHIPPING

FAQ

Shipping 

Once my order is placed how long will it take to ship?
Once your Third Wolf order is placed, it will take 1-2 weeks before your order takes off. We always try to ship out as soon as possible, but we do hand paint and custom make each shirt! We always appreciate your patience with this process.
How will my package be shipped?
All light weight domestic packages will be shipped using USPS first class mail. If your package is heavier than the allotted weight for USPS first class mail, then we will ship UPS ground instead.
Domestic shipping is $3.99 for the first item.
What if I need my package sooner?
E-mail us directly at alexa@thirdwolfdesigns.com for any shipping needs and we will be happy to work to meet your needs.
How do I track my order?
Once your Third Wolf order is shipped, you will receive a confirmation email with a USPS tracking number if you wish to follow the process of your order's delivery.
Do you provide International delivery?

We do provide delivery to our international friends at a flat rate of $15. Depending on your location shipping times are subject to change. Any taxes, dues, and fees are the responsibility of the customer.  We do our best to get your new gear to you as soon as we can!

If you have any questions please contact us at:

alexa@thirdwolfdesigns.com 

 

Returns

What is your return policy?

We hope you love your Third Wolf purchase! If for any reason you are not totally happy with your item(s), we accept returns within 14 days of receipt of shipment. Your items must be in their original condition with all tags attached. We are happy to exchange items or will refund you original form of payment within two business days. Third Wolf is not responsible for return shipping charges. 

Contact us for answers to any questions you have regarding returns. We are here to help and we aspire to make this process as accessible and as easy as possible!

Return Address:

Third Wolf, LLC

ATTN: Returns

6861 S. Albion St.

Centennial, CO 80122

 

Email us at alexa@thirdwolfdesigns.com if you have any specific questions about returns.

Hand-Painted Quality

How can I wash my new shirt?
All of our products can be machine washed on cold. All bamboo shirts and tanks can be dried on a low tumble dry. All organic cotton/RPET blend shirts and hoodies can be dried on a medium setting.
Will the paint fade by washing it?
All of our shirts and hoodies are hand-painted and then heat-set by use of either a dryer or iron. The heat-setting of the product allows the paint to bind to the fabric allowing your new item to be washed without fading.

Can I dry it?

You can low tumble dry and/or hang dry, for best care.

What will happen if I don't wash cold and dry low?

Nothing dramatic will happen to your product. The crispness of the paint may fad and some of the shimmer may fade as well.

For longevity and best care, it is in your best interest to follow our instructions.

 

Sizing

How do your clothes fit?
We preshrink our clothes as it is a part of the process to allow the paint to bind to the fabric. 
As they are preshrunk, they will not shrink anymore once you have your item of clothing.

 

Wholesale

Do you do wholesale?
We do offer wholesale to both National and International retailers. If you are interested in opening a wholesale account with Third Wolf Designs please contact us directly for more information.
alexa@thirdwolfdesigns.com
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